Refund policy

At our store, every piece of jewelry is carefully inspected and securely packed before dispatch to ensure it reaches you in perfect condition. Please note that we do not accept returns or exchanges once an order has been delivered. Refunds or replacements will only be provided if the product is received damaged or broken. To be eligible for a claim, it is mandatory to record a clear, continuous unboxing video from the moment the sealed package is opened until the product is fully revealed. Claims submitted without an unboxing video will not be accepted. Once the damage is verified, we will process a 100% refund or provide a replacement, subject to product availability. By placing an order, you acknowledge and agree to this Return & Refund Policy.